Now first off my 87 yr old mother lives with us now she gets all of her other income direct deposited but she received an annuity because my father was a federal employee and she always gets it the first of the month, so during our move which after living in the same place for sixteen years and having six kids and 3 adults it takes awhile so we had the Post office holding our mail, but each time we would pick it up the same clerk would be rude and unpleasant we did put in a change of address for the family to be submitted for the third of the month so my mom would get her check because dealing with the OPM is a nightmare. I and my family recently moved, we moved 8 miles from our previous address. We are going to end up homeless if this doesn't get fixed. Someone has to please help me get my mail. Well since I went up there I'm not even getting my 1 piece a week. Said she was coming in early the next day. I went to my local PO lady said she didn't see it back there. I've begged) So my husband hasn't been getting paid. For him to get paid his medical disability the railroad MAILS the disability claim forms & we have to mail them back. The railroad won't let him go back until they figure out a cause & put him on medication. According to informed delivery it should be way more. Since AugI have received maybe 1 piece a week. I should be receiving 4 to 7 pieces of mail almost every day. I'm curious what happens after the mail is scanned for the informed delivery. IS ANYONE HAVING THE SAME PROBLEM WITH OKLAHOMA OR MINNESOTA ? WOW THEY REFUNDED MY 27.10 TO SEND IT AND I HAD TO DO THAT ONLINE DUE TO ALL THE POST OFFICES SAYING THEY CANT UNTIL THERE IS A SCAN SAYING IT MADE IT TO ST PAUL MN. I HAVE FILED A CLAIM TO AT LEAST SEE IF THEY WILL REFUND THE MONEY LOST IT IS FAR FROM MY FAULT THEY CANT FIND IT AND THEY ARE RESPONSIBLE. IVE GONE THROUGH EVERY AVENUE EXCEPT GO FIND IT MYSELF. WHATS THE POINT IN HAVING WORKERS WHEN ALL THEY SUPPOSEDLY SEE IS WHAT WE SEE ONLINE. WHATS THE POINT OF A TRACKING NUMBER IF IT CANT BE TRACKED. HAD TO BORROW THE MONEY JUST TO PAY OFF A LOAN ON MY 401K IN ORDER TO GET ANOTHER ONE NOW I OWE THEM STILL AND CANT WITHDRAW FROM IT AND OWE 5 OTHER PEOPLE FOR LENDING IT TO ME. THE BANK WONT PUT A STOP ON THE CHECK UNTIL AFTER 90 DAYS AND I CANNOT REPLACE THE MONEY AND RESEND IT ITS COVID AND NOBY HAS FUNDS FOR THIS KIND OF STUFF. WEBSITE STUCK SAYING IN TRANSIT AFTER IT LEFT THE DISTRIBUTION CENTER IN OKLAHOMA CITY. Priority Mail Express 1-Day ON SENT ON OCT 19TH WITH A CASHIERS CHECK OF 3,000.00 IN IT GOING TO ST PAUL, MN HAS YET TO GET THERE. That - and more employees eventually returning to work - should help decrease the amount of delayed mail at North Houston P&DC, whatever the true amount is. Still, we made a recommendation on how to reduce late-arriving mail, and USPS management accepted it. Unfortunately, it wasn’t possible to determine the precise number. So, while 3.6 billion is the official reported tally, the actual number of delayed mailpieces at North Houston for 2020 was undoubtedly less. Instead, the sort plan being used bypassed certain operations, which in turn caused mail to be reported as delayed. An increase in package volume also contributed.ĭuring our site observations, though, we discovered the North Houston P&DC management wasn’t processing mail on the normal sort plan. Our initial objective was to identify the causes of delays at the North Houston P&DC, and we found they were occurring due to late-arriving mail and decreased employee availability, the latter a result of the COVID-19 pandemic. But as we note in our recent audit report - one in a series we are doing on processing plant performance - it turns out not all 3.6 billion pieces the facility reported as delayed for the year were truly delayed. Not so surprising, given the facility processed the most mail in the country last year. We found the North Houston Processing and Distribution Center (P&DC) in Texas reported the most delayed mail in the nation. Take, for instance, what happened when we analyzed delayed mail volume at mail processing facilities nationwide from January 1 to December 31, 2020. Pretty straightforward, isn’t it? But determining whether mail is actually delayed - even when it’s reported as delayed - isn’t always a straightforward proposition. Postal Service considers mail to be delayed when it’s not processed in time to meet the established delivery day.
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